Computer check-in system crash causes chaos in airports worldwide

GETTY    
   CHAOS Passengers at Gatwick were facing problems checking

GETTY CHAOS Passengers at Gatwick were facing problems checking

London's Mirror newspaper is reporting frustrated travelers are "facing major disruption" at airports around the globe Thursday after a "network issue" caused airline check-in systems to crash.

A worldwide outage to a passenger check-in system has left travellers stranded in airports around Australia. "As a result of the incident, customers experienced disruption to certain services", a company spokesperson said in a statement emailed to NPR.

"They are using Altea software, and there are several airlines that use the same software for check-in, and it's that which is affected".

London's Gatwick Airport also said its airlines had some "brief issues" but were now operating as normal.

Changi Airport has earlier issued an advisory saying that a technical issue was affecting the check-in systems of some airlines.

Airlines including Air France, Southwest, Qantas, and British Airways were all affected by the booking outage.

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In response to the BBC, Amadeus explained that a "network issue" caused the disruption.

It said there might be delays but that passengers would be able to check in.

Airports tried to minimise the error with Heathrow describing it as a "momentary IT glitch" and Gatwick referring to the issue as "intermittent" problems.

It declined to comment on whether hackers was behind the problem. British Airways CEO and Chairman Alex Cruz apologized to inconvenienced passengers.

Amadeus said it "can confirm that our systems are recovered and are now functioning normally".

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