Jeff Redding, the deputy commissioner of security for the aviation department, said officers are instructed not to board planes unless there's an imminent threat.
Munoz said in a note to employees Tuesday, April 11, 2017, that he continues to be disturbed by the incident Sunday night in Chicago, where a passenger was forcibly removed from a United Express flight.
During a fiery public hearing, aldermen harshly criticized United Airlines and the Dept of Aviation over what was called a "disturbing situation". It's the police who are now suspending those three officers, not United. He refused to give up his seat on the full, overbooked flight to make room for four airline employees.
Demetrio said Dao had not heard from United or the city. He said they are investigating and gathering information for a lawsuit against the airline and the City of Chicago.
United Vice President John Slater said he was not at liberty to say who called the aviation police, but ruled out the plane's captain.
Demetrio said Thursday he and his client accept the apology, but that it seemed "staged" and like it was issued because the airline was taking a public relations "beating".
"He's shaken", Demetrio said, adding that the doctor was discharged from a hospital on Wednesday after spending three days recovering from his injuries.
"United is looking at a legal claim, but they're also looking at a huge public relations and business problem", said Justin Green, a partner at the law firm Kreindler & Kreindler in NY who represents airline passengers.
Demetrio said Dao had told him that being dragged down the plane aisle was more terrifying than his experience fleeing Vietnam in 1975. The police force was started decades ago when the long-running Mayor Richard J. Daley allowed the chief of his bodyguard detail to retire and start an airport security force manned by people who, according to Zalewski, knew the right people at City Hall.
The incident happened on Sunday, the same day passenger Dr. David Dao was forcibly removed from a United flight in Chicago.
"Our U.S. airlines have failed to promote cabin safety over their profits", Patricia Friend, head of the Association of Flight Attendants, said to ABC.
The passenger was identified as Dao, a 69-year-old physician from Elizabethtown, Ky.
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The lawyer said they have taken the first legal steps toward filing a lawsuit.
United now says that didn't happen to Flight 3411.
Dao was removed from the plane Sunday after he refused to give up his seat on the full flight from Chicago to Louisville.
"We were completely horrified, shocked at what happened to my father when we learned of the incident", Pepper explained.
Passengers were offered compensation and a hotel to volunteer off the plane, he said. Demetrio categorized the confrontation as a continuation of bullying tactics used by airlines, particularly United. She said her parents were en route home after a vacation in California.
The response by law enforcement was "standard procedure" but Dao's refusal to leave was "disruptive and belligerent", Munoz said.
They're also seeking cockpit voice recordings, incident reports and other materials.
United Airlines said medical personnel met the aircraft when it arrived in Calgary.
"Just because United is responsible doesn't mean the city of Chicago isn't responsible", he said.
At the top of their list of questions is whether the airport officers had the authority to board the plane.