Windows 10 upgrade destroyed data and damaged PCs, claims lawsuit

While the Windows 10 launch may not have been plain sailing, with questionable tactic on prompting users to upgrade from older operating systems, it did give away a core part of its software portfolio for free, and Windows 10 is now seen as a solid operating system.

Microsoft faces a multi-million dollar, class action lawsuit from United States citizens who claim they lost data or suffered "damage to software or hardware" after upgrading to Windows 10.

Lawyers representing the three complainants allege hundreds of thousands of people have been affected by problems with the upgrade.

The filing details each how the IL trio either inadvertently or after being nagged elected to install Windows 10 on their computers only to have the update to wipe their data and case system damage.

Not surprisingly, given the volume of complaints about the Windows 10 upgrade, Microsoft has been keeping tabs on what annoyed consumers most and has promised to offer users more choice with its upcoming Creators Update.

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You may recall that back at the time when the free Windows 10 upgrade was still officially active (note that it's still possible to get a free upgrade, unofficially), there was plenty of controversy regarding the number of 'Get Windows 10" prompts popping up on users' desktops, and the fact that the process was opt-out for those who hadn't disabled "recommended' updates.

We have contacted Microsoft for its views on the class action but have yet to receive a response. If they didn't, why are they still hiring people to work on Windows 10 Mobile itself?

All three of the plaintiffs asserted that after accepting the free Windows 10 upgrade - a one-year deal that ran from 2015 to 2016 - some data on their Windows PCs had been destroyed. Goldberg paid someone to fix the computer since the hardware was out of warranty and is claiming lost data, lost time and money, and loss of the use of his computer. "We believe the plaintiffs' claims are without merit", the company said.

Howard Goldberg, another plaintiff, said he only clicked to upgrade to Windows 10 after six months of clicking "no" on the daily popup ads on his machine.

The lead complainant, Stephanie Watson, says she never chose the Windows 10 upgrade and that when it happened she lost data related to her job.

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